Shop Policies
Shipping Information
At Pot O’ Greens, every plant is thoughtfully selected and nurtured with care before it makes its way to you. Whether you’re shopping online or visiting us in person, our goal is to provide healthy, thriving plants and the guidance you need to help them flourish in your space.
Shipping Policy
We carefully package each order to ensure your plants arrive safely and in excellent condition.
Processing Time
Orders are typically processed within 2–4 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods
We ship via trusted carriers and select the best method based on your location and the needs of your plants.
Weather Considerations
Because plants are sensitive to extreme temperatures, we may delay shipping during severe weather to protect your order. If this happens, we’ll keep you informed every step of the way.
Damaged or Delayed Shipments
We stand behind the quality of our plants during transit.
If your plant arrives damaged or in poor condition:
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Contact us within 24 hours of delivery
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Include clear photos of the plant and packaging
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Email: info@potogreens.com
If approved, we will offer a replacement or store credit. Each situation is reviewed with care to ensure the best outcome for both you and the plant.
Return & Refund Policy
In-Person Purchases (Events, Pop-Ups & Markets)
Shopping with Pot O’ Greens in person is a hands-on, choose-your-plant experience, and we want you to feel confident in your selection.
All purchases made at events, pop-ups, and markets are considered final sale.
We encourage you to:
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Take your time selecting your plant
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Inspect your plant before purchase
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Ask questions—we’re always happy to help you choose the right plant for your space and lifestyle
Once a plant leaves our care, environmental factors such as light, temperature, and handling can affect its condition. For this reason, we are unable to offer returns or exchanges on in-person purchases.
If you experience a concern shortly after your purchase, please contact us within 24 hours of the event with photos and a brief description. While we cannot guarantee a refund or replacement, we are committed to supporting you with care guidance to help your plant adjust and thrive.
Plant Care Responsibility
Plants are living things, and their long-term health depends on their environment and care.
We provide guidance to help you succeed, but Pot O’ Greens is not responsible for plant health issues that occur after the initial 24-hour window following delivery or purchase.
Questions & Support
We’re here to help you grow with confidence.
For questions about your order or plant care, please contact us at: info@potogreens.com.
If your return is accepted, please return the item to:
9449 South Kedzie Avenue #460, Evergreen Park, IL 60805
Item MUST be received within 7 days of acceptance. Once we receive the item, you’ll have the option of a full refund of your purchase price (excluding shipping costs) or a replacement item. Please note that items sent back to us without first requesting a return will not be accepted.
At Pot O’ Greens, we believe plant care is a journey—and we’re here to support you every step of the way.
For questions, feel free to contact us at info@potogreens.com.
By placing an order with Pot O’ Greens Plants and Propagations, you agree to these terms.