Shop Policies

At Pot O' Greens, we want you to be completely satisfied with your purchase. In the event that you need to return or exchange a product, our hassle-free return and refund policy makes the process simple and straightforward. We believe that providing a clear and fair policy is essential to earning your trust and confidence in shopping with us. Your feedback is valuable, and we are committed to ensuring a positive experience for every customer.

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Shipping Policy

 

All orders will be shipped within 3-5 business days from the time they are placed. Please allow up to 5 business days for your order to be processed before shipping. It’s important to note that processing times and transit times are separate. Processing times refer to the amount of time it takes Pot O’ Greens to ship your plants, while transit times refer to the amount of time your order will be with the mail carrier traveling to you.

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Our standard shipping is USPS Priority. We do offer UPS 2nd Day for an upgrade.

If your order is delayed in transit, Pot O’ Greens will not be held liable for damaged plants. We take every precaution possible to ensure a safe delivery, and we take immense pride in meticulously packing each order with care. We do offer faster shipping options at checkout. If you believe the weather in your area is too harsh for shipping, we recommend waiting until a better time.

 

We reserve the right to hold or cancel an order based on shipping conditions in your area. If the weather in your area is unsafe to receive perishable items, we reserve the right to cancel and refund your order.

 

Lost/Missing/Stolen Packages Policy

 

Pot O’ Greens will not be held liable for any lost, misplaced, or stolen packages that have been successfully marked as delivered. We guarantee to send your packages to the address that you provided at checkout. If your package is marked delivered via tracking, please reach out to your local branch to confirm where the package was placed.

 

Every package is insured for $100 through the USPS. Should your package be damaged in transit due to delays, mis-scans, or a missing package, please file a claim with USPS to receive the $100 insurance that was provided with each package. We are happy to provide any documentation you may need.

 

Refund Policy

 

Refunds will be issued within 10 days of receiving the return item. The refund will be issued in the original form of payment.

 

Return Policy

 

If your purchase doesn’t meet your expectations, we’re delighted to accept your item for exchange or a full refund. Unused non-plant items, such as pots, planters, potting mats, and trellises, have a 30-day money-back guarantee. Please return the item with or in its original packaging.

 

We offer a 72-hour return policy on all plants. This means you have 72 hours after receiving your item to request a return. To be eligible for a return, please provide proof that the item was damaged upon arrival. You can do this by sending us an unboxing video showing the damage within 72 hours of receiving the plant.

 

To initiate a return, contact us at info@potogreens.com. If your return is accepted, please return the item to:

 

9449 South Kedzie Avenue #460, Evergreen Park, IL 60805

 

Once we receive the item, you’ll have the option of a full refund of your purchase price (excluding shipping costs) or a replacement item. Please note that items sent back to us without first requesting a return will not be accepted.

 

For any return questions, feel free to contact us at info@potogreens.com.

 

By placing an order with Pot O’ Greens Plants and Propagations, you agree to these terms.